Reference

Terms That Govern Your Account on aec999

Everything that covers how your account works — access conditions, data handling, and what we expect from each other — is set out here. Your access to aec999 depends on your local law and the eligible regions we serve, including supported areas in Bangladesh.

Account TermsData PolicyWallet ConditionsEligibility RulesBangladesh Coverage
aec999 Terms That Govern Your Account on aec999
POLICY CONTACT PATHS

How to Reach Us About These Terms

Questions about these terms, requests to review your account data, or disputes over a wallet transaction can all be directed to our support team. We cover queries about bKash, Nagad, and Rocket transactions, account access, and data held on your profile. Reach out through any of the channels below and include your account ID so we can locate your record quickly.

Live Chat Open the chat widget from your account dashboard. It is the fastest way to raise a policy question or flag a disputed transaction linked to your wallet.
Email Support Send a detailed query to our support address. Include your account ID, the transaction reference if relevant, and the specific clause or policy area you want us to review.
Help Centre Our help centre carries the current version of all published policy documents. Search by topic — account terms, wallet conditions, or data policy — to find the relevant section directly.
ACCOUNT AND DATA SECURITY

How We Handle Your Data and Account Security

Security and data handling sit at the centre of how we operate the platform. We collect only what we need to run your account, process your bKash, Nagad, or Rocket transactions, and respond to your support requests. We do not sell your data to third parties. Cookies on the site are used for session management and fraud detection — you can review and manage them via the cookie settings in your account preferences.

Data Retention

We keep your account data for as long as your account is active and for a defined period after closure, in line with the retention rules set out in our data policy.

Cookie Controls

Session and fraud-detection cookies are active by default. You can review which cookies are set and adjust non-essential ones through the cookie settings panel in your account.

Account Security

Your account is protected by a one-time password sent to your registered mobile number at each login. Never share that OTP with anyone, including anyone claiming to be from our support team.

Data Requests

To access, correct, or remove data we hold on you, contact support with your account ID. State clearly whether you want a data copy, a correction, or full account deletion.

Questions About Our Legal Terms

If your question is not covered below, reach out via live chat or email with your account ID and we will point you to the right clause.

They apply if you are in a region we serve and local law permits your access. Confirming your eligibility under local law is your responsibility before you open an account.

The wallet conditions clause in our published terms covers all bKash, Nagad, and Rocket transactions. Raise a dispute via live chat with your transaction reference and account ID.

Contact our support team by email or live chat. State that you want a data access request, include your account ID, and we will respond within the timeframe our data policy sets.

Yes. Submit a deletion request through support with your account ID. We will close the account and remove your personal data subject to any retention obligations in our policy.

We publish a dated revision history in the help centre. If a change materially affects your account, we will notify you via the contact details registered to your profile.

Contact live chat immediately. We will place a temporary hold on your account, review the access log, and walk you through the steps to secure your login and registered mobile number.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.