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How aec999 Handles Your Personal Data

Your account data, payment details and device activity are handled with care — we collect only what we need to run your account and process transactions through bKash, Nagad and Rocket.

Data collected only as neededbKash, Nagad, Rocket transaction privacyYour right to request, correct or remove dataEncrypted account storageContact us to act on your rights
aec999 How aec999 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, correct an error in your account details, or ask us to remove your information, our support team handles these requests directly. You can reach us through the channels below — include your registered mobile number and the nature of your request so we can act quickly.

Live Chat Open the chat widget from your account dashboard. Describe your data request clearly, including your registered mobile number, and our team will respond in the same session.
Email Support Send your privacy request to our support address listed on the Contact page. We aim to acknowledge data requests and provide a clear next step within a reasonable period.
Account Settings Some data corrections — like updating your registered mobile number or linked wallet — can be handled directly inside your account settings without contacting support.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We have structured our data handling around four practical commitments: secure storage, limited collection, transparent retention and a clear route for you to act on your rights. Each one is described below — these are operational facts about how your account data actually moves through our systems.

Encrypted Account Storage

Account credentials and linked wallet identifiers — including bKash and Nagad numbers — are stored using encryption at rest. We do not log full wallet PINs or transaction authentication codes.

Cookie Handling

We use session cookies to keep you logged in and preference cookies to remember your language and lobby settings. No third-party advertising cookies are placed without your awareness.

Data Retention Policy

Active account data is held while your account is open. If you close your account, identifiable data is retained only as long as required under applicable obligations, then deleted or anonymised.

Your Request Rights

You can ask us to show you the data we hold, correct inaccurate details or remove your account entirely. Submit a request via live chat or email with your registered number and we will handle it directly.

Common Questions About Your Data on aec999

These are the questions we hear most from people in Bangladesh about how their account data and payment details are handled. If your question is not here, contact us through live chat.

No. Your bKash, Nagad or Rocket number is used only to process transactions you initiate. We do not share wallet identifiers with third-party advertisers or data brokers.

Yes. Send a data access request through live chat or email, include your registered mobile number, and we will compile and share what we hold on your account within a reasonable time.

Minor corrections like your contact number can often be done inside account settings. For details tied to payment verification, contact support via live chat and our team will walk you through it.

Once your account is closed, identifiable personal data is retained only as long as required under applicable compliance obligations, then deleted or anonymised. Transaction records may be kept longer where law requires.

We use session and preference cookies to keep the lobby working smoothly for you. You can adjust or block cookies through your browser settings — though some account features may not work without session cookies enabled.

The same privacy practices apply whether you access via mobile browser or desktop. Your session data, wallet details and account identifiers are handled identically across both access paths.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.